Refund Policy

At Zora Rain, we want you to love every drop of your experience with us. If something isn’t quite right, we’re here to make it better.

Returns

We accept returns on unused and unopened products within 14 days of delivery. To be eligible for a return:

Items must be in their original packaging
Products must be unused and in resalable condition
Proof of purchase is required (order confirmation or receipt)

To initiate a return, please contact our support team at support@zorarain.com with your order number and reason for return. We’ll guide you through the next steps.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved:

Your refund will be processed to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer

Shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the item was damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please email us within 48 hours of delivery with:

A photo of the item and packaging
Your order number
A brief description of the issue

We’ll make it right—either by sending a replacement or issuing a full refund.

Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns on:

Opened skincare or body products
Gift cards
Sale items (unless defective)

We’re committed to making your Zora Rain experience smooth and satisfying. If you have any questions, don’t hesitate to reach out—we’re always happy to help.